Erica Huang
CV

Erica Huang

Digital Product Designer

She is a service design specialist with recent experience as a design system product designer delivering a minimum viable product in the public sector. Previously as a service designer in projects from both public sectors and business industries, enjoying working alongside products and production processes, she was experienced in driving strategies through the interplay of communication and design.

Work

  • Jan 2020 - Present

    Digital Product Designer

    Freelance(UK/Taiwan)

    Featured Work: Design System in Taiwanese Government
    • Launched a minimum viable design system with 12 design components and 6 patterns, which have planned to implement into more than 10 Taiwanese governmental digital services later this year.
    • Developed de-branded colour system with open-sourced Google material design colour tools, provided governmental stakeholders customisation of colours while following level AA Web Content Accessibility Guidelines (WCAG).
    • Worked remotely in a team with engineers, product managers and designers to distill design components into easily adaptable elements based on Bootstrap 5.0, a web production platform used by mostly 80% existing production of governmental digital services in Taiwan.
    • Articulated design decisions with accessibility content writer and engineers to provide stakeholders hand-on documentation of accessibility and production guideline via Zeroheight platform.

  • Dec 2018 - Dec 2019

    Service Designer

    King's Cross Bun | Coventry University (UK)

    Developed internal communication toolkits with account manager, helped multidisciplinary team (with food producers and academics) brainstorm and organise strategies of sustainable food system.

  • Sep 2016 - Sep 2018

    Student Service Designer at Royal College of Art

    Na-Ba Primary School (Taiwan), CERN (Switzerland), PepsiCo (UK), Islington Council (UK), NASA (US)

    Worked in agile at scale to manage projects with clients from both industry and public sector. Built prototypes, designed experience, and conducted user research to ensure that the result is constantly iterating to be more user-centred whilst responding to clients' needs.

  • Sep 2015 - Sep 2016

    Science Teacher and Beyond

    Na-Ba Primary School (Taiwan)

    • Delivered science lessons to pupils, built a new learning process that merges with design research elements for 4 grades pupils, received 100% satisfaction feedback from both pupils and parents.
    • Guided pupils to practising user research, developing user journeys, and building prototypes that won the finalist in the 4th Sony Creative Science Award competing over 200 pupil teams in Taiwan.

  • Apr 2014 - Apr 2015

    User Researcher

    Microprogram (Taiwan)

    • Conducted user research, visualised data ecosystem with hardware developers, prototyped new version of screen designs and data flows which have reduced 20% of future hardware internal costs.
    • Facilitated internal service design workshops with colleagues from marketing and engineering team, developed user-centred workable solution of a feature - Finding bikes near me of Youbike.
Education

  • Sep 2016 - Sep 2018

    MA Service Design

    Royal College of Art (UK)

  • Sep 2009 - Sep 2013

    BSc Quantitative Finance

    National Tsing-Hua University (Taiwan)

Qualifications

  • Dec 2021

    CSS for JavaScript Developers

    Josh Comeau

  • April 2021

    Figma for UI/UX Design

    Simon Lin

  • Dec 2020

    Foundation HTML, CSS + Javascript / React.js

    SuperHi

Voluntary

  • Sep 2016 - Sep 2018

    Event Assistant

    We Make The City (Netherland)

    Designed foot traffic and front desk registration journey for audiences taking part in We Make The City which is one of the largest city festivals in Europe, taking place from 17 to 23 June 2019 in the metropolitan region of Amsterdam.

  • June 2012 - June 2013

    Head of Design / Event Manager

    TEDxNTHU (Taiwan)

    Designed curation experience of the first annual event in 2013, with over 300 audiences taking part. Managed event day logistics and managed working group to ensure that curation is constantly delivering whilst resolving unexpected problems as soon as possible.

Skillset
  • Digital Interaction Strategy
  • User Research
  • Rapid Prototype
  • UX and UI Design
  • Design System
  • Journey Mapping
  • Service Blueprinting
  • Stakeholder Engagement
  • Team Workshop Facilitation
  • Information Architecture
  • JAMstack
  • Headless CMS
  • HTML/CSS/Javascript
  • (Beginner) React/Next.js
  • MDX
  • Styled-Component
Toolset
  • Figma
  • Adobe Creative Suite
  • Affinity Suite
  • GitHub
  • Zeroheight
  • Slack
  • Miro
  • Trello
  • Notion
  • G-Suite
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